Awards

Railbookers offers tailor made vacations by train all over the world. Our well-traveled consultants want to help you make the best of your vacation with suggested routes and hotels along the way. Railbookers are proud to have been given the following awards and accolades for our brand and customer service.

 
ecmod Direct Commerce Awards 2015 - Winner

ecmod Direct Commerce Awards 2015 - Winner

Railboookers are proud to have won the ecmod award for Outstanding Customer Service this year. Judged by a leading panel of experts, the award recognises the highest level of excellence and dedication to customer service within the multichannel business sector.

Feefo Gold Trusted Merchant 2015

Feefo Gold Trusted Merchant 2015

Testament to our commitment to customer service, Railbookers are delighted to have been accredited with Gold Trusted Merchant status by Feefo, an independent merchant review system that collates independent reviews of customers’ experiences.

British Travel Awards 2014 - Winner Bronze Award

British Travel Awards 2014 - Winner of Bronze Award

Railbookers are thrilled to have won an award in the British Travel Awards for the third year running. 2014 saw us win the bronze award for ‘Best Medium Holiday Company by Train’.

Feefo Excellence in Customer Service 2014 - Highly Commended

Feefo Excellence in Customer Service 2014 - Highly Commended

Railbookers are delighted to have been highly commended in the Feefo award for Excellence in Customer Service, recognising our constant commitment to building outstanding relationships with our customers!

TravelMole Web Awards 2014/2015 - Winner

TravelMole Web Awards 2014/2015 - Winner

For the second year running, Railbookers are excited to have won the prestigious TravelMole Web Award for ‘Best Rail Operator Site’, recognizing our commitment to excellent graphic communication, online copy and online marketing!

ecmod Direct Commerce Awards 2014 - Winner

ecmod Direct Commerce Awards 2014 - Winner

Railboookers were proud to win this year in the category of Best Business or Brand, at a glittering ceremony. The popular event aims to recognise the hard work, flair and commitment of businesses in the catalogue and multichannel retail sector.

British Travel Awards 2013 - Winner

British Travel Awards 2013 - Winner

For the second year in a row, Railbookers are delighted to have won the customer voted British Travel Award for the Best Medium Holiday Company by Train.

Feefo Gold Trusted Merchant 2013

Feefo Gold Trusted Merchant 2013

Feefo is an independent merchant review system that collates independent reviews of customers’ experiences. Railbookers are very proud to have received a 97% positive overall rating from our customers in 2013!

TravelMole Web Awards 2013 - Winner

TravelMole Web Awards 2013 - Winner

In its 10th year, the TravelMole Web Awards seek to recognize travel companies that represent best practice in online marketing and websites that demonstrate excellent graphic communication, superb online copy and salesmanship. Railbookers are very proud to have won in the category of Best Rail Operator Site.

Ecmod Direct Commerce Awards

ecmod Direct Commerce Awards 2013 - Winner

Now in their 15th year, these annual awards continue to recognize business excellence across multi-channel retailing. At this year’s ecmod Direct Commerce Awards, Railbookers won a Highly Commended Award for Outstanding Customer Service.

European Call Centre and Customer Service Awards

European Call Centre and Customer Service Awards 2013 – Finalist

The European Call Centre & Customer Service Awards offer a single platform to demonstrate customer service and contact centre excellence. Railbookers were 2013 finalists in the categories of Best Travel and Hospitality.

British Travel Awards

British Travel Awards 2012 - Winner

The British Travel Awards are the only travel awards voted for by customers, so Railbookers were especially proud to win the award for Best Medium Holidays by Train Tour Operator 2012.

Ecmod Direct Commerce Awards

ecmod Direct Commerce Awards 2012 - Winner

These awards celebrate business excellence for organisations engaged in direct-to-customer retailing across traditional and emerging channels. The award was for Best All Round Brand, Business to Consumer.

European Call Centre and Customer Service Awards

European Call Centre and Customer Service Awards - Finalist

Railbookers got through the tough elimination process to become finalists in the category of Best High Street, Travel and Leisure Customer Service.

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