We pride ourselves on offering the best possible service to our customers. Our experienced and well-traveled consultants have often been on the journeys and seen the hotels that make up our sample itineraries. We hope that the entire process from booking to beginning your vacation is a smooth and enjoyable one and people often tell us that it is. So don’t just take our word for it. Have a look at our customer testimonials below.
Our customers tend to think quite a lot of us. But don’t take our word for it! Read some of the great feedback that we’ve received below.
What started as an idle thought, ....vacation in Eastern Europe?, turned into a dream come true holiday with the help of Railbookers. We received great service and advice when planning our trip. Matthew Foy our London based booking agent was our key contact and consistently available trip advisor. He had visited nearly every place we wanted to travel and suggested some that we might not have considered without his suggestion. Vienna, Prague & Budapest were all that we had in mind, but, thanks to Matthew we saw Munich, Nuremberg (absolutely charming) Bratislava and Salzburg.
The responses to all inquires (whether via internet or phone) were always within 24 hrs. Matthew's knowledge regarding the trains, the ticketing systems, as well as the cities we were to visit was comprehensive and a great assist in helping us organize and sequence our trip, insuring comfortable transit times and appropriate lengths of stay in each city. Matthew explained that Railbookers had established relationships with many great hotels in the areas we were visiting. We upgraded our rooms over standard offerings and felt the value was reasonable and well worth it.
Station logistics were simple. You pretty much show up to the station comfortably in advance of your departure time. Find the train, car and departure time as printed on your tickets, find the track listing for your train on the overhead station board, then up to the platform to board. More like travel of yesterday, straight forward and relaxed. We upgraded on some legs to a few premium class cars on OBB - very nice!
In advance of our trip we received our itineraries, tickets, maps, and information on the areas we were visiting. It was all perfectly packaged and easy to understand. Taking the trains worked like magic. They leave on time, arrive on time and no airport security to deal with (what a joy). All of our hotels were within easy walking distance to everything we wished to see and then some.
We highly recommend Railbookers as wonderful way to travel through Europe. For us, Spain and Portugal are up next and we can't wait.Donna V and Bill T - New Mexico
Halfway across Siberia, in the middle of a once-in-a-lifetime rail journey, I finally realized how many potential problems had been anticipated and dealt with in advance by the people at Railbookers. Visas, itinerary, spot-on hotel recommendations, tickets, confirmations, list of contacts ... all tucked neatly in a portfolio and carefully explained by one of Railbookers' travel professionals. My very best advice: call Railbookers the moment you first start thinking about train travel anywhere in Europe or Asia.Jim L - Hawaii
We enjoyed a magnificent journey from London to Venice on the Orient Express at Easter. I found the Railbookers staff incredibly helpful in tailoring the trip to meet our specific needs. They arranged everything from the Orient Express journey itself to the delightful hotel in Venice to the return journey through Milan, Zurich and Paris. They even managed to ensure that my special gluten free diet was catered for. This was a most memorable holiday for my wife and I to mark a special wedding anniversary and Railbookers made sure that all the arrangements were perfect. We would have no hesitation in asking Railbookers to organize another rail holiday in the future.Ian N - Virginia
I love booking my extended holidays with Railbookers. Gareth set up two of our annual vacations and they were the most memorable travel experiences of my life! Everything was prearranged in the best locations, it was perfect!Courtney R - California
My Railbookers experience was amazing! I was able to truly vacation. Everything was planned and organized for me with top rated hotels, breakfasts, and transportation from Venice to Florence to Rome. I enjoyed the "no hassles, no worries" planning and would definitely go this route next time I'm able to travel internationally.Caren C - Oklahoma
To tailor make your perfect European vacation by rail, give one of our travel consultants a call on 1-888-829-3040 or drop us an email at firstname.lastname@example.org.