Customer Testimonials

We pride ourselves on offering the best possible service to our customers. Our experienced and well-traveled consultants have often been on the journeys and seen the hotels that make up our sample itineraries. We hope that the entire process from booking to beginning your vacation is a smooth and enjoyable one and people often tell us that it is. So don’t just take our word for it. Have a look at our customer testimonials below.


Customer Testimonials

Our customers tend to think quite a lot of us. But don’t take our word for it! Read some of the great feedback that we’ve received below.

  • First off I never heard of Railbookers before our trip.. I happened to stumble upon their site after we cancelled a cruise. Railbookers served us beyond our expectations. We stayed 2-3 nights in each of 6 cities in Spain, were able to enjoy a relaxing breakfast until 10-11 am before starting our day. Railbookers selected the hotels. All hotels were first class. We were celebrating out 50th Wedding Anniversary. Our Railbookers agent Elisabeth in Sydney surprised us by informing the hotels of this occasion and we received upgrades in 2 locations...a wonderful surprise.

    They also forewarned us of unexpected heavy crowds in Madrid due to the city selection for the 2020 Olympics which enabled us to divert our hotel transportation. They made it perfectly clear of their availability for any problems and even e-mailed to check up on us. And now for the trains. Traveling at 300 kph was like floating on air. The train staff were helpful in every way. They were immaculate and comfortable. The scenery was beautiful..not one billboard and you could literally set your watch by them. I have to say that this vacation was perfect in every way , not one glitch or unpleasantry. Would I use Railbookers again? In a heart beat!!! We would like to tell the world of our wonderful experience with Railbookers

    Phyllis J - Maryland
  • Halfway across Siberia, in the middle of a once-in-a-lifetime rail journey, I finally realized how many potential problems had been anticipated and dealt with in advance by the people at Railbookers. Itinerary, spot-on hotel recommendations, tickets, confirmations, list of contacts ... all tucked neatly in a portfolio and carefully explained by one of Railbookers' travel professionals. My very best advice: call Railbookers the moment you first start thinking about train travel anywhere in Europe or Asia.

    Jim L - Hawaii
  • I love booking my extended holidays with Railbookers. Gareth set up two of our annual vacations and they were the most memorable travel experiences of my life! Everything was prearranged in the best locations, it was perfect!

    Courtney R - California
  • My Railbookers experience was amazing! I was able to truly vacation. Everything was planned and organized for me with top rated hotels, breakfasts, and transportation from Venice to Florence to Rome. I enjoyed the "no hassles, no worries" planning and would definitely go this route next time I'm able to travel internationally.

    Caren C - Oklahoma
  • What started as an idle thought, ....vacation in Eastern Europe?, turned into a dream come true holiday with the help of Railbookers. We received great service and advice when planning our trip. Matthew Foy our London based booking agent was our key contact and consistently available trip advisor. He had visited nearly every place we wanted to travel and suggested some that we might not have considered without his suggestion. Vienna, Prague & Budapest were all that we had in mind, but, thanks to Matthew we saw Munich, Nuremberg (absolutely charming) Bratislava and Salzburg.

    The responses to all inquires (whether via internet or phone) were always within 24 hrs. Matthew's knowledge regarding the trains, the ticketing systems, as well as the cities we were to visit was comprehensive and a great assist in helping us organize and sequence our trip, insuring comfortable transit times and appropriate lengths of stay in each city. Matthew explained that Railbookers had established relationships with many great hotels in the areas we were visiting. We upgraded our rooms over standard offerings and felt the value was reasonable and well worth it.

    Station logistics were simple. You pretty much show up to the station comfortably in advance of your departure time. Find the train, car and departure time as printed on your tickets, find the track listing for your train on the overhead station board, then up to the platform to board. More like travel of yesterday, straight forward and relaxed. We upgraded on some legs to a few premium class cars on OBB - very nice!

    In advance of our trip we received our itineraries, tickets, maps, and information on the areas we were visiting. It was all perfectly packaged and easy to understand. Taking the trains worked like magic. They leave on time, arrive on time and no airport security to deal with (what a joy). All of our hotels were within easy walking distance to everything we wished to see and then some.

    We highly recommend Railbookers as wonderful way to travel through Europe. For us, Spain and Portugal are up next and we can't wait.

    Donna V and Bill T - New Mexico
  • We enjoyed a magnificent journey from London to Venice on the Orient Express at Easter. I found the Railbookers staff incredibly helpful in tailoring the trip to meet our specific needs. They arranged everything from the Orient Express journey itself to the delightful hotel in Venice to the return journey through Milan, Zurich and Paris. They even managed to ensure that my special gluten free diet was catered for. This was a most memorable holiday for my wife and I to mark a special wedding anniversary and Railbookers made sure that all the arrangements were perfect. We would have no hesitation in asking Railbookers to organize another rail holiday in the future.

    Ian N - Virginia

To tailor make your perfect European vacation by rail, give one of our travel consultants a call on 1-888-829-3040 or drop us an email at

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We have offices in London, Sydney, Los Angeles and Auckland and our lines are currently open.

Call us on 1-888-829-3040.

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